360 Claims_CMYK

Privacy Policy: 360 Claims Pty Ltd

In this Privacy Policy, we, us or our means 360 Claims Pty Ltd which is registered in NSW Australia. Registered A.C.N number: 657 679 046. Registered A.B.N number 22 657 679 046. Registered Office: Level 5, 56 Pitt St, Sydney 2000. 

This privacy policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website.

1. About Us

For the purposes of this privacy Policy and data protection legislation, 360 Claims Pty Ltd is the data controller and responsible for your personal information. This site, and any other site associated with 360 Claims Pty Ltd may include links to third-party sites, plug-ins and verifications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not have control over these sites and are not responsible for their privacy statements. When you leave our site, we recommend you read the privacy Policy of every site you visit.

2. Your privacy is important to us

We understand that your privacy is important to you, and we value your trust. That’s why we protect your personal information and aim to be clear and open about what we do with it. This policy explains how we handle your personal information.

3. What information we collect

We collect personal information about you when you contact us, use our services, visit our website or deal with us in some other way.

The types of personal information we may collect and process are as follows:

  • Identity Data – includes first name, surname, title, date of birth and gender.
  • Contact Data – includes address, email address and telephone numbers.
  • Financial Data – includes bank account details.
  • Technical Data – incudes internet protocol (IP) address, browser type and version, time zone setting and geographic location, browser plug-in types and versions, operating system and platform and
    other technology on the devices you use to access the Site.
  • Usage Data – includes information about how you use our Site, products and services along with page interaction information
  • Marketing and Communications Data – includes your communication preferences and preferences in receiving marketing from us and our third parties.

How we get the personal information and why we have it

Most of the personal information; including Identity, Contact, Financial and Marketing data, we process is provided to us directly by you via post, phone, email, SMS and social media platforms when carrying out one of the following:

4. How do we use your information?

We collect, hold, use and disclose your personal information where it is reasonably necessary for one or more of our functions or activities, such as assessing, administering and processing an accident claim, or assessing an individual for employment. The purposes for which we collect, use, and hold your personal information may include: 

  • Loss Assessors.
  • Repairers and Suppliers.
  • Insurance Companies.
  • Investigators and Recovery Agents.
  • Legal and other professional advisors.
  • Contracted Advisors and Service Providers who assist us in operating our business
    (including data storage services, email filtering, virus scanning, payment processors,
    IT suppliers.
  • Third parties to whom you have agreed we may disclose your information.
  • The police, any relevant authority or enforcement body.
  • Where the use or disclosure is authorised or required by or under an Australian law
    or court/tribunal order.

We may also collect, hold, use and disclose your information for other reasons where the law allows or requires us.

From time to time, we may also use your personal information to tell you about products or services we think you might be interested in. To do this, we may contact you by:

  • Email
  • Phone
  • SMS
  • Social Media
  • Mail

If you don’t want to receive direct marketing messages or want to change your contact preference, then please contact us.

5. How do we use your information?

We may share your information with third parties for the reasons in section 4 (How do we use your information?) or where the law otherwise allows. These third parties can include:

  • Our employees, contractors and/or related entities
  • Customer care departments

Sending information overseas

Sometimes, we send your information overseas, including to service providers who operate outside of Australia. If we do this, we make sure there are arrangements in place to protect your personal information.

6. Keeping your information safe

We store your hard copy and electronic records in secure buildings and systems, or using trusted third parties.

7. Accessing, updating and correcting your information

You can contact us and ask to view your information. If your information isn’t correct or needs updating, let us know straight away.

You can ask us for a copy of your information by calling us. There is no fee to ask for your information. We try to make your information available within 30 days after you ask us for it. Before we give you the information, we’ll need to confirm your identity.

8. Making a privacy complaint

If you are concerned about your privacy, you can make a complaint and we’ll do our best to sort it out. To make a complaint contact one of our staff or customer service representatives. We’ll investigate the issue and try to fix it straight away.

9. How do we manage complaints?

We will:

  • Keep a record of your complaint
  • Give you a reference number, along with a staff member’s name and contact details if you want to follow it up
  • Respond to the complaint within a few days if we can, or tell you if we need more time to investigate it
  • Keep you updated on what we’re doing to fix the problem
  • Keep you updated on what we’re doing to fix the problem
  • Give our final response within 45 days. If we can’t give you a response in this time, we’ll get in touch to tell you why and work out a new time frame with you.

What else can you do?

If your complaint is about how we handle your personal information, you can contact the Office of the Australian Information.

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone 1300 363 992
Visit oaic.gov.au